Cancellation

1.If I request for a replacement, when will I get it


Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

2.Can items be returned after the time period mentioned


No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

3.How do returns work?


You can raise a request to return your items with these simple steps:

1. Login to your Genial Larco account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Genial Larco account.

4.I see the 'Cancel' button but I can't click on it. Why?


A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable 

Free Shipping

Your order can be shipped to you with absolutely no shipping or handling charges to any address. This can make quite a difference in your overall cost of an item.

Order Return

We make returns easy. We want you to go for a trial run with your new products, confidently knowing you can easily return your purchases for any reason within 30 days.

Cash On Delivery

You can use our Cash on Delivery (CoD) facility. It allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep.

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